Travel agency juggling 12 different tools for bookings, itineraries, and client communication.
We built a unified travel CRM that replaced a dozen disconnected tools with a single platform for managing clients, building itineraries, processing bookings, and automating communications.
Client
A luxury travel agency...
Timeline
16 weeks
Team
2 engineers
Industry
Travel
A luxury travel agency used separate tools for client records, bookings, itineraries, invoicing, and communications. Agents wasted hours copying data between systems, and clients received inconsistent information about their trips. The fragmentation was costing the agency in both productivity and client experience.
Built unified client profiles with complete travel history, preferences, and communication logs
Created a visual itinerary builder with drag-and-drop day planning and real-time pricing
Integrated with GDS systems for real-time availability and booking confirmation
Added automated client communications with trip countdown emails, reminders, and post-trip follow-ups
2 hrs/day
Time Saved per Agent
70%
Faster Communication
~0
Booking Errors
16 wks
Delivered In
Agents save roughly 2 hours daily on administrative tasks
Client communication response time improved by 70%
Booking errors reduced to near-zero
Revenue per agent increased due to handling more clients efficiently
“We were using Trello for itineraries, a spreadsheet for client records, and email for everything else. Now it's one system. My agents actually have time to sell instead of doing admin work all day.”
— Owner, Travel Agency
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