Subscription box company manually managed recurring orders in spreadsheets.
We built a subscription management platform with flexible billing, a customer self-service portal, smart payment retry logic, and automated fulfillment — replacing the spreadsheet chaos of managing recurring orders.
Client
A subscription box company...
Timeline
12 weeks
Team
1 engineer
Industry
E-commerce
A subscription box company managed everything in spreadsheets. Staff spent significant time monthly processing renewals, handling payment failures, and generating pick lists. Customer changes like pausing or swapping items required manual updates, and churn from failed payments was preventable but not being addressed.
Built a subscription engine with flexible billing cycles and options to pause, skip, or cancel
Created a customer portal where subscribers customize their box, update payment info, and manage preferences
Implemented smart retry logic for failed payments with escalating retry schedules and dunning emails
Added fulfillment integration with automated pick list generation and shipping label creation
90%
Less Admin Time
50%+
Fewer Support Tickets
70%
Failed Payment Recovery
12 wks
Delivered In
Administrative time reduced from 20+ hours to under 2 hours monthly
Failed payment recovery improved significantly through smart retries and dunning
Customer self-service reduced support tickets by over 50%
Subscriber retention improved due to easier management and fewer involuntary cancellations
“We were losing subscribers to failed payments that nobody followed up on. The retry logic and dunning emails alone recovered enough revenue to pay for the entire platform. And our team doesn't spend a week every month processing renewals anymore.”
— Founder, Subscription Box Company
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