Paper intake forms caused 20-minute delays per patient and insurance verification bottlenecks.
We built a mobile-first digital intake system that replaces paper clipboards with smart forms, verifies insurance eligibility in real time, and syncs directly with the practice's EHR — cutting check-in time from 20 minutes to under 5.
Client
A multi-location medical practice...
Timeline
12 weeks
Team
3 engineers
Industry
Healthcare
A multi-location medical practice had patients filling out paper forms on clipboards. Front desk staff spent significant time per patient manually entering data into the EHR, verifying insurance eligibility, and following up on missing information. The bottleneck at check-in created waiting room frustration and scheduling inefficiencies.
Created mobile-first digital intake forms with conditional logic and real-time validation
Integrated real-time insurance eligibility verification via clearinghouse APIs
Built OCR for extracting data from uploaded insurance cards and photo IDs
Implemented bidirectional EHR sync following HL7 FHIR standards
20→5 min
Check-in Time
85%
Fewer Verification Errors
40%
More Patients per Day
12 wks
Delivered In
Patient check-in time reduced from 20 minutes to under 5 minutes
Insurance verification errors dropped significantly
Front desk staff handle more patients per day with less stress
Patient satisfaction improved due to reduced wait times
“The paper forms were our biggest headache. Patients hated them, staff hated transcribing them, and insurance verification was a mess. Now patients fill everything out on their phone before they arrive. Front desk just confirms and checks them in.”
— Practice Manager, Medical Practice
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