Phone-based scheduling caused 30% no-show rate and 4+ hours daily of staff phone time.
We built a HIPAA-compliant scheduling platform that lets patients self-book appointments online, automatically fills cancellations from a smart waitlist, and sends multi-channel reminders — drastically reducing no-shows and phone volume.
Client
A multi-provider dermatology practice...
Timeline
12 weeks
Team
2 engineers
Industry
Healthcare
A dermatology practice with multiple providers relied entirely on phone-based scheduling. Staff spent 4+ hours daily handling calls, no-show rates were around 30%, and providers had uneven schedules with frequent gaps and overbookings. The phone system was the bottleneck for growth.
Built HIPAA-compliant online scheduling with configurable provider availability rules and appointment types
Implemented a smart waitlist that automatically fills cancellations by matching patient preferences
Created provider dashboards with schedule utilization metrics and optimization suggestions
Added automated reminders via SMS, email, and voice calls at configurable intervals
30→9%
No-Show Rate
60%
Fewer Phone Calls
89%
Provider Utilization
12 wks
Delivered In
No-show rate dropped from 30% to under 10%
Phone call volume reduced by over 60%
Provider utilization improved from 72% to 89%
Patient satisfaction increased due to self-service booking convenience
“Our front desk was basically a call center. Now patients book themselves at 11pm on a Sunday and show up because they get three reminders. The waitlist feature alone fills 80% of our cancellations automatically.”
— Practice Administrator, Dermatology Clinic
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