Restaurant group paid 30% commission to delivery apps, losing margin on every order.
We built a complete delivery stack — customer ordering app, driver management app, and restaurant dashboard — so a restaurant group could offer delivery directly without paying 30% commissions to third-party platforms.
Client
A multi-location restaurant group...
Timeline
16 weeks
Team
3 engineers
Industry
Food & Beverage
A restaurant group with multiple locations paid 30% commissions to third-party delivery apps on every order. They wanted to offer delivery directly but needed the full technology stack: a customer-facing ordering app, a driver management app, and a restaurant operations dashboard. Building this was more affordable than continuing to give away their margins.
Built a customer app with menu browsing, ordering, payment, and delivery tracking
Created a driver app with navigation, order queue management, and earnings tracking
Implemented real-time order tracking with push notifications for status updates
Added a restaurant dashboard for order management, menu updates, and delivery analytics
30→8%
Commission Rate
100%
Data Ownership
+15%
Higher AOV
16 wks
Delivered In
Delivery commissions dropped from 30% to roughly 8% (driver pay only)
Direct delivery orders grew to a meaningful share of total delivery volume
Customer data ownership enables direct marketing and loyalty programs
Average order value higher on direct platform vs third-party apps
“We were giving away a third of every delivery order to apps that also promoted our competitors. Now we have our own app, our own drivers, and our own customer list. The margins are completely different.”
— Owner, Restaurant Group
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