Technicians drove back to office to check parts availability and update job status.
We built an offline-first mobile app that gives field technicians everything they need on the road — job details, parts availability, optimized routes, and customer communication — eliminating unnecessary trips back to the office.
Client
An HVAC services company...
Timeline
12 weeks
Team
2 engineers
Industry
Logistics
HVAC technicians drove significant distances daily but frequently returned to the office to check parts availability, get job details, or submit completed work orders. Productivity was low, customers received poor communication about arrival times, and the company was losing billable hours to unnecessary driving.
Built an offline-first app that stores job data locally and syncs when connectivity is available
Integrated with parts inventory so technicians can check availability and reserve parts from the field
Implemented route optimization for daily schedules that accounts for traffic and appointment windows
Added customer communication with automatic ETA updates and completion notifications with photos
30%
More Productive
90%+
Same-Day Completion
0
Office Return Trips
12 wks
Delivered In
Technician productivity increased by roughly 30%
Return trips to the office virtually eliminated
Customer satisfaction improved due to accurate arrival estimates
Same-day job completion rate increased from 70% to over 90%
“My techs were driving back to the shop to check if we had a part in stock. That's an hour wasted on a good day. Now they check from the truck, reserve the part, and go straight to the next job. We're billing more hours without adding headcount.”
— Service Manager, HVAC Company
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